Terms of Service
Last updated: September 25, 2025
56 Makarios Avenue, 1077 Nicosia, Cyprus
Phone: +357 22 518 734
Introduction and Agreement to Terms
Welcome to Growth Hub. These Terms of Service govern your use of our website and the digital marketing services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before using our services.
These terms constitute a legally binding agreement between you (the "Client" or "you") and Growth Hub (the "Company," "we," "us," or "our"). If you do not agree with any part of these terms, you should not use our website or services.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.
Service Usage and Acceptable Use Policy
Permitted Uses
You may use our website and services for the following purposes:
- Browsing information about our digital marketing services and expertise
- Contacting us to inquire about services or request consultations
- Engaging our services for legitimate business purposes
- Accessing resources, tools, and information we provide to clients
- Reviewing analytics, reports, and campaign performance data we provide
Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Using our services for any unlawful purpose or in violation of any local, national, or international law
- Attempting to gain unauthorized access to our systems, networks, or data
- Interfering with or disrupting the operation of our website or services
- Transmitting viruses, malware, or any other malicious code
- Harvesting or collecting information about other users without their consent
- Impersonating any person or entity or falsely representing your affiliation with any person or entity
- Using automated systems or software to extract data from our website without permission
Consequences of Violations
Violation of these acceptable use policies may result in immediate termination of your access to our services, legal action, and cooperation with law enforcement authorities. We reserve the right to investigate any suspected violations and take appropriate action.
Service Scope and Deliverables
Service Description
Growth Hub provides comprehensive digital marketing services including strategic planning, content marketing, SEO optimization, analytics implementation, and marketing performance measurement. The specific services provided will be detailed in individual service agreements or proposals.
All services are customized based on client needs, objectives, and budgets. Service deliverables, timelines, and milestones will be clearly outlined in writing before work commences.
Client Responsibilities
To ensure successful service delivery, clients agree to:
- Provide timely access to necessary resources, accounts, and information
- Respond to requests for feedback, approvals, and decisions within agreed timeframes
- Ensure all provided materials comply with applicable laws and do not infringe on third-party rights
- Make timely payments according to agreed payment terms
- Communicate changes in business objectives or requirements promptly
Service Standards and Quality
We commit to delivering services with professional care and industry-standard quality. While we strive for excellence in all work, we cannot guarantee specific marketing results, search engine rankings, or business outcomes, as these depend on numerous factors beyond our control including market conditions, competition, and client implementation of recommendations.
Account Management and Access
Account Creation and Security
If you create an account or are provided access to client portals or tools, you are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access or security breach
- Using strong passwords and enabling additional security measures when available
Account Suspension and Termination
We reserve the right to suspend or terminate your access to our services if:
- You violate these Terms of Service
- You fail to make timely payments for services
- We suspect fraudulent, abusive, or illegal activity
- Continuing to provide services would expose us to legal liability
When reasonably possible, we will provide advance notice before suspending or terminating access, unless immediate action is required to protect our interests or comply with legal obligations.
Multiple Account Policy
Creating multiple accounts for the same business or attempting to circumvent access restrictions is prohibited. Each business entity should maintain one primary account. If you need additional user access for team members, please contact us to discuss appropriate access arrangements.
Service Availability and Modifications
Service Uptime and Maintenance
While we strive to maintain continuous availability of our website and services, we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to:
- Scheduled maintenance and updates
- Emergency repairs or security patches
- Technical difficulties or system failures
- Issues with third-party service providers
We will make reasonable efforts to schedule maintenance during off-peak hours and provide advance notice when possible.
Feature Updates and Changes
We continuously improve our services and may add, modify, or remove features at our discretion. We reserve the right to change pricing, service offerings, and terms for new clients. Existing clients will be notified of material changes that affect their current service agreements.
Geographic Restrictions
Our services are primarily designed for businesses operating in Cyprus and the European Union. While we may work with clients in other regions, certain services may not be available or may require additional arrangements. We comply with local laws and regulations in all jurisdictions where we operate.
Intellectual Property Rights
Our Intellectual Property
All content on our website, including text, graphics, logos, images, software, and methodologies, is owned by Growth Hub or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use our intellectual property without explicit written permission. Limited use for legitimate business evaluation purposes is permitted.
Client Intellectual Property
You retain ownership of all intellectual property you provide to us, including brand assets, content, and proprietary information. By engaging our services, you grant us a limited license to use your intellectual property solely for the purpose of delivering agreed services.
You warrant that you have the right to use all materials provided to us and that such materials do not infringe on third-party intellectual property rights.
Work Product Ownership
Ownership of deliverables created during service engagement will be specified in individual service agreements. Generally, upon full payment, clients receive rights to use deliverables for their business purposes, while we retain rights to reuse general methodologies, templates, and non-client-specific materials.
Copyright Infringement Reporting
If you believe any content on our website infringes your copyright, please contact us with detailed information about the alleged infringement, including identification of the copyrighted work, the infringing material, and your contact information. We will investigate all legitimate claims promptly.
Payment Terms and Pricing
Service Fees
Service fees are specified in individual proposals or service agreements. All prices are quoted in Euros unless otherwise stated. Pricing may vary based on project scope, complexity, timeline requirements, and additional services requested. We reserve the right to adjust pricing for new projects and service renewals.
Payment Schedule
Payment terms will be outlined in your service agreement. Common arrangements include:
- Initial deposit or retainer before work commences
- Milestone-based payments for project work
- Monthly recurring fees for ongoing services
Payment is due within the timeframe specified in your invoice, typically within 14 days of invoice date. Late payments may incur interest charges and may result in suspension of services.
Refunds and Cancellations
Refund policies vary by service type and will be specified in your service agreement. Generally, work already completed is non-refundable. For ongoing services, cancellation notice periods and any applicable refunds will be detailed in your agreement. We handle cancellation requests professionally and will work with you to ensure a smooth transition.
Contact Information
If you have questions about these Terms of Service or need clarification on any provisions, please contact us: